Virtual Technology and Support

We provide technology platforms, end-to-end programme administration and user support.

Easy Implementation

We take a hands-on approach to implementation:

  • Use our Learning Management System (LMS) and virtual classroom platforms (including Webex, Zoom.)
  • Send out log-in details for digital learning and calendar invites for virtual events.
  • Support users with technical queries.

Virtual Producer

During live virtual tutorials, we provide a producer to support the trainer and the learners:

  • Take attendance roll-call.
  • Help participants troubleshoot technical issues.
  • Monitor chat and provide extra support where needed.

Participant Engagement

Our LMS can provide multiple ways to engage with the virtual programme:

  • Easy to track progress through the modules.
  • Helpful resource area with user guides, FAQs.
  • Recordings of live sessions for recap and review.
  • Discussion forum for scheduled live-chat with the trainer and peer-to-peer interaction.

Support

And finally, our amazing support team will make sure participants stay engaged:

  • Send regular reminders and nudges.
  • Monitor queries and issues.
  • Review progress and provide reporting as needed.